Terms of Service
Welcome to Shine Factory Car Wash! These Terms of Service ("Terms") govern your use of our services, including our website, mobile app, and any text message programs ("Services"). By accessing or using our Services, you agree to these Terms.
1. Services Provided
Shine Factory Car Wash offers car wash services and membership programs, including subscription-based services such as the Unlimited Wash Membership. Service details, pricing, and availability are subject to change.
2. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you meet this eligibility requirement.
3. Memberships and Payments
Unlimited Memberships: Membership fees are charged monthly and are non-refundable. Memberships auto-renew unless canceled at least 7 days before the billing cycle ends.
Cancellation: You may cancel your membership by contacting customer support or using our mobile app. Upon cancellation, you will retain access to your membership until the end of your billing period.
Payment Methods: By providing your payment information, you authorize us to charge the applicable fees. Failure to process payments may result in suspension of services.
4. Text Message Program
By opting in to receive text messages from Shine Factory Car Wash, you agree to receive recurring automated promotional messages. You can opt out by replying "STOP" to any message. Msg & data rates may apply.
5. Service Availability
Service availability may vary by location and may be subject to delays or outages. We reserve the right to limit, suspend, or terminate services at our discretion.
6. Liability
Shine Factory Car Wash is not responsible for any damage to your vehicle resulting from normal wash processes, pre-existing conditions, or misuse of our services. Any liability shall be limited to the value of the services provided.
7. Disputes
In case of any dispute, please contact our customer service. Any disputes arising out of these Terms will be governed by the laws of Oklahoma, and any legal action must be filed in the courts of Oklahoma.
8. Modifications to the Terms
We reserve the right to update or modify these Terms at any time. Continued use of our Services constitutes your acceptance of the revised Terms.
9. Contact Us
For any questions or concerns, please contact us at:
info@shinefactorycw.com
Privacy Policy
At Shine Factory Car Wash, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you use our services.
1. Information We Collect
We collect information you provide directly to us, such as:
Personal Information: Your name, email address, phone number, and payment details when you sign up for services or memberships.
Vehicle Information: License plate number, vehicle type, and service history.
Location Data: If you use our app, we may collect your location to help find nearby Shine Factory locations.
2. How We Use Your Information
We use the information collected to:
Provide and manage services, including memberships and promotions.
Send marketing communications, including text messages, with your consent.
Improve our Services and enhance the customer experience.
Comply with legal obligations and protect the security of our services.
3. Sharing Your Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information with:
Service Providers: Companies that help us deliver services such as payment processors or customer service platforms.
Legal Requirements: If required by law or to protect our rights or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
4. Data Retention
We retain your personal information as long as necessary to provide our services or as required by law.
5. Your Rights
You may update, correct, or request deletion of your personal information by contacting us. You may also opt out of marketing communications at any time by following the instructions in the messages or contacting us directly.
6. Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no security system is completely secure, and we cannot guarantee the absolute security of your data.
7. Children’s Privacy
Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal information from children.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
info@shinefactorycw.com